Homvel Returns & Refunds Policy
General
Thank you for choosing Homvel. We/Us (“Homvel”) are committed to providing You (“Customer”) with a smooth and hassle-free shopping experience on www.homvel.com (“Site”).
This Cancellation, Replacement, Return, and Refund Policy (“Policy”), along with the Terms of Use (“Terms”), defines Homvel’s procedures and conditions regarding cancellation, replacement, return, and refund of Homvel products (“Products”).
Applicability
By accessing or using the Site and/or placing an order for Products, You agree to be bound by this Policy and the Terms without modification.
Homvel reserves the right to update or modify this Policy at any time. Customers are advised to review the Policy periodically to stay informed of the applicable terms at the time of purchase.
Cancellation of Products
Orders may be cancelled before the Product is shipped.
Once the Product has been shipped, cancellation requests will not be accepted.
Returns / Replacement of Products
You may raise a request for return or replacement within 10 (ten) days from the date of delivery (“Replacement Period”), provided one or more of the following conditions are met:
The Product is received in a physically damaged condition (must be reported within 24 hours of delivery or before installation).
The Product is defective or not functioning properly.
An incorrect Product has been delivered.
Missing Product parts or accessories, reported within 24 hours of delivery or before installation.
Conditions for Replacement
The Product must be unused, in original condition, and returned with:
Original invoice/sales receipt
Brand outer box
MRP tags intact
User manual
Warranty card
All original accessories in manufacturer packaging
Replacement requests should be registered immediately on the Site.
Homvel reserves the right to verify the claim and may:
Request images/videos of the Product
Schedule a call or physical inspection
Based on the assessment, Homvel may approve or reject the request at its sole discretion.
Replacement will be processed only after:
The Product is returned in original condition
Serial number/barcode matches Homvel records
Exclusions
Homvel will not replace Products that are:
Damaged due to misuse, mishandling, or unauthorized installation
Modified or altered by the Customer or any third party
Devalued due to improper use
Homvel’s decision in such cases shall be final and binding.
Non-Returnable Products
The following items are not eligible for return or replacement:
Water purifier cartridges
Filters and membranes
Clean Guard products
Water softener regeneration salt
Any consumables
Return Time Limit
No return, replacement, or refund requests will be accepted after 10 days from the delivery date.
No returns or refunds will be entertained after installation, even if within the 10-day window.
Refunds
Refunds may be requested at the time of cancellation or return, provided payment has been received by Homvel.
Refunds will be initiated within 48–72 hours after the returned Product is received and verified at Homvel’s warehouse.
Refunds are processed only if:
Product is returned in original condition
Original packaging, invoice, and accessories are intact
Refunds
Refunds will be credited to the original payment method.
Cash refunds are not provided.
| Payment Mode | Refund Timeline |
|---|---|
| Credit/Debit Card / Net Banking | 15–21 days after pickup |
| COD Orders | NEFT transfer within 7–10 days |
Customers will be contacted for bank details in case of COD refunds.
Refund Exclusions
No refunds on Annual Maintenance Contracts (AMC).
No refunds once the Product is installed and operational.
Miscellaneous Provisions
Limitation of Liability
Except for manufacturing defects, Homvel shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of property, personal injury, or death arising from the use or operation of Products.
No claims will be entertained for losses due to damage or shortage after delivery.
Modifications
Homvel reserves the right to modify Product specifications, features, designs, and terms as part of continuous improvement. Updated terms will be published on the Site.
Governing Law & Jurisdiction
This Policy shall be governed and interpreted in accordance with the laws of India.
Courts located in Haryana shall have exclusive jurisdiction over any disputes.
Customer Support
For any queries, concerns, or complaints, please contact: